Frequently Asked Questions (FAQ)

Welcome to the Botanica of Naples FAQ Page

Here you will find answers to some of the most common questions about our products, ordering process, shipping, returns, and more. If you can't find the information you need, please feel free to contact us at sales@botanicaofnaples.com.

Ordering

Q: How do I place an order? A: To place an order, simply browse our online catalog, select the plants and products you wish to purchase, and add them to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.

Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us immediately at sales@botanicaofnaples.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

Shipping

Q: What are your shipping options? A: We offer standard, expedited, and overnight shipping options. Shipping rates are calculated at checkout based on your location and the selected shipping method.

Q: How long will it take to receive my order? A: Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping takes 1 business day. Processing times are usually 1-3 business days.

Q: Do you ship internationally? A: Currently, we only ship within the United States.

Returns

Q: What is your return policy? A: We accept returns of unused and undamaged items in their original packaging within 30 days of purchase. Please contact us at sales@botanicaofnaples.com to initiate a return.

Q: How do I return an item? A: To return an item, contact our customer service team to receive a return authorization and instructions. Repack the item securely in its original packaging and ship it back to us.

Q: When will I receive my refund? A: Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

Products

Q: How do I care for my new plants? A: Each plant comes with detailed care instructions. You can also find care guides on our website under the "Plant Care" section.

Q: Are your plants pet-friendly? A: Some of our plants are pet-friendly, while others may be toxic to pets. Please refer to the product descriptions for pet safety information.

Account

Q: Do I need an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and receive exclusive offers.

Q: How do I create an account? A: Click on the "Sign Up" link at the top of the page and follow the instructions to create a new account.

Q: I forgot my password. How do I reset it? A: Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Contact Us

Q: How can I contact customer service? A: You can reach our customer service team by email at sales@botanicaofnaples.com or by phone at 239-451-8520. Our office hours are Monday to Friday, 9 AM - 5 PM EST.

Thank you for choosing Botanica of Naples. We are here to help you every step of the way!