Shipping and Returns

Shipping Policy

Order Processing:

  • Orders are processed within 1-3 business days.

  • You will receive an email confirmation once your order has shipped, which will include tracking information.

Shipping Rates & Delivery Times:

  • Standard Shipping: 5-7 business days.

  • Expedited Shipping: 2-3 business days.

  • Overnight Shipping: 1 business day.

  • Shipping rates are calculated at checkout based on your location and the shipping method selected.

International Shipping:

  • We currently do not offer international shipping. We only ship within the United States.

Free Shipping:

  • We offer free standard shipping on orders over $150.

Shipping Carriers:

  • We use major carriers such as USPS, UPS, and FedEx to ensure reliable delivery of your orders.

Shipping Restrictions:

  • We do not ship to P.O. Boxes or APO/FPO addresses.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact our customer service team at [email@example.com] within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Returns Policy

Return Eligibility:

  • Items must be returned within 30 days of purchase.

  • Products must be unused, undamaged, and in their original packaging.

Non-Returnable Items:

  • Gift cards, final sale items, and perishable goods are not eligible for return.

Return Process:

  1. Contact Us: Email our customer service team at sales@botanicaofnaples.com to initiate a return. Please include your order number and reason for the return.

  2. Return Authorization: Once your return is authorized, you will receive instructions on how to return your item.

  3. Packaging: Repack the item securely in its original packaging, including any accessories, manuals, and documentation.

  4. Shipping: Ship the item back to us using the provided return label. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).

Refunds:

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method. Shipping costs are non-refundable.

  • You will receive a confirmation email once your return has been processed.

Exchanges:

  • If you need to exchange an item, please follow the return process and place a new order for the desired item.

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us at sales@botanicaofnaples.com within 7 days of receipt. We will arrange for a replacement or issue a refund.

Contact Us

If you have any questions about our Shipping and Returns policies, please contact our customer service team at:

  • Email: sales@botanicaofnaples.com

  • Phone: 239-451-8520

  • Hours: Monday to Friday, 9 AM - 5 PM EST

Thank you for shopping with Botanica of Naples! We appreciate your business and strive to provide you with the best service possible.